eststore web store FAQ section

The item I want is out of stock. What shall I do now? Sign up for a notification - its an easy way to find out when sold out items have been restocked. If that dress you've fallen in love with is sold out or that lamp you're dying to have is no longer available, just sign up for an email restock notification. Although we try to maintain a stock level that matches expected demand, highly popular items will run out of stock very quickly. Our focus is on keeping up with latest fashion trends and the items that we stock are only available while stocks last. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by the Customer Service Team to arrange a store credit if we are unable to source the item from elsewhere. Would you reserve the items for me before making payment? Payment shall be made within 2 working days after placing order. If it is a ready stock item, we would only reserve the item for you once payment/deposit received. Especially to those JOY BUYERS with empty orders with us, your items ordered will be re-listed immediately. In this case items will be served in first come first serve basis in terms of payment. However, we are very happy to reserve the items for all our LOYAL customers.

Our product quality is good relatively to many our rivals. Around 70% of our products are the same as the photos, other 30% imitate from fashion magazines.Our products are suitable for price-competitive, non-high-ended market. Products color on the photo may slightly vary from the actual product colors due to different computer display settings. Most pictures on the website are provided by the supplier, and there may be a slight difference from the actual merchandise. Please do not imagine the outcome based on the model picture without checking on the measurement and colors. Most of the clothes in the website have not undergo the Washing Care test. It's advisable for you to treat it separately when you do the first laundry especially those dark color clothing.

Yes, we currently provide shipping worldwide. For the delivery fees, kindly contact our Customer Service.

What about returns and exchanges? Goods sold are not refundable, returnable or exchangeable.

Shipping & Delivery Eststore aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. For items sourced internationally, delivery time will differ based on the country the item is sourced from, usually 14 days from the day that we received the payment from the customers. Unforeseen circumstances such as custom clearance delay will take longer time.